Our professional marketing staff and other experts have built reliable relationships with patients and medical institutions.
Pharmaceutical Business
Product managers
The most knowledgeable person for a given product is the Product Manager assigned to manage it. Every Product Manager is responsible for appropriate and extensive activities to promote his or her product, from planning on marketing strategies to the building of relationships with medical specialists in Japan and overseas.
Medical Advisers
The medical information our medical representatives (MRs) provide to medical institutions need to be updated constantly. Our medical advisers improve the quality of MR activities by responding to inquiries from MRs on pharmaceuticals and organizing education programs, product briefings, and seminars on products and diseases for the MRs.
Supervising pharmacists
Besides controlling pharmaceutical samples, our Supervising Pharmacists maximize their expertise to take charge of regulatory affairs involving regulatory authorities, including the Ministry of Health, Labor and Welfare in Japan. They also back up activities in marketing and information dissemination as members of branch offices and sales sites.
MRs seek to meet the expectations from medical institutions by using high skills
Our MRs visit medical institutions to collect the information on the pharmaceuticals used at the forefront of healthcare and provide the latest information on the efficacies, doses, dosing regimens, and safety profiles of Teijin Pharma products. The MRs must regularly advance their knowledge in order to ensure that the information they provide is accurate and appropriate for the proper use of the pharmaceuticals.
For this purpose, they attend a regular education course for 100 hours per year, as well as special education programs provided by the Teijin Group and individual workgroups to facilitate the understanding of products.
Home Healthcare Business
Home care staff
As experts on home medical devices, the members of the home care staff take charge of the delivery of medical devices to patient homes, explanations on use, periodic device checks, and emergency services. As providers of highly technical services, home care staff must enroll in a series of training courses and pass internal technical assessment tests.
Nurses
As experts in respiratory care, our nurses establish the treatment environment in patient homes by visiting them regularly and facilitate back-up relationships in the community. Teijin Pharma nurses also support home healthcare for patients with non-respiratory diseases at Teijin Pharma's six home-visit nursing stations in different parts of Japan.
Back-office staff
As professionals for administrative works, the members of the back-office staff take charge of not only typical clerical jobs, but also responses to inquiries on products and home healthcare. They also take corporate training four times a year to learn essential knowledge.
Clinical laboratory technologists
As experts on sleep disorders and the equipment to diagnose and treat them, the clinical laboratory technologists at Teijin Pharma support efforts to establish a medical service system and training for employees in medical institutions, based on high-level knowledge in specialty fields.
Marketing staff in the Home Healthcare business with MR accreditation
The primary role of the marketing staff in the Home Healthcare business is to lead the team-marketing efforts of Teijin Pharma professionals such as home care staff, nurses, back-office staff, and clinical laboratory technologists. The marketers on the staff promote home healthcare services at medical institutions and perform various marketing activities to help improve Quality of Life for patients.
To develop marketing activities that allow people to understand home healthcare correctly, Teijin Pharma holds education programs for marketing staff every two months on products, diseases, and the healthcare system overall. Teijin Pharma is the only company in the industry to have all of its marketing staff acquire accreditation as "Medical Representatives (MRs)" by the MR Education & Accreditation Center of Japan.
Crisis management inventory and emergency operation measures
A patient's life may be endangered at times of disaster as a consequence of operational troubles with home medical devices. The 70 domestic sales sites operated by Teijin Pharma keep adequate inventories of substitute devices for use during emergencies and oxygen cylinders for use during electric power failures, as well as personnel to visit patient homes immediately when disasters strike.
In fact, our crisis management inventory and emergency operation measures helped avert a health catastrophe just after the great Hanshin Earthquake in 1995. With the support of personnel from other Teijin Group companies we were able to rush to the homes of patients on home oxygen therapy to provide oxygen cylinders just after the devastating quake. At that time, Teijin Pharma also fulfilled its responsibility as a leading company by providing oxygen cylinders to patients who used home oxygen devices by other manufacturers.
Travel support measures for patients on home oxygen therapy
Teijin Pharma is convinced that an established treatment environment in the home is not enough, in itself, to fulfill Teijin Pharma's mission of improving quality of life for patients. A patient will enjoy substantially improved QOL when empowered to partake in activities outside the home.
With backing from its strong domestic sales network of 12 branch offices and 90 sales sites, Teijin Pharma now provides a support system for patients on home oxygen therapy who travel outside the home. When traveling patients stay at accommodations near any of Teijin 90 sales sites, we can deliver oxygen concentrators, oxygen cylinders, or other supports for home oxygen therapy to help them enjoy travel without anxiety.
Maintenance that ensures safety and relief
Teijin Pharma's regular maintenance system to back up home medical devices around the clock 365 days a year.
Patients rely on medical devices in their homes for extended periods of time. To keep a patient in stable condition, device failures must be avoided at all costs. This is why Teijin Pharma routinely makes home visits to carefully check and maintain the devices on which patients rely.
Every device keeps records on its own operation and use to allow our technicians to check whether it has been used correctly or device trouble has occurred. Teijin Pharma also keeps a call center open 24 hours a day, 365 days a year.
TOMS® - a remote monitoring system for home medical devices
As a pioneering approach to enhance the safety and assure the post-marketing quality of home medical devices, Teijin Pharma has developed TOMS® (Teijin Oxygen concentrator Monitoring System), a remote monitoring system for Home Oxygen Therapy (HOT) units. The system connects with the oxygen concentrator in the patient's home via a phone line to keep the Information Center apprised of the latest data on the oxygen concentration, flow rate, time of use, and so on. TOMS® assures the reliability of the product by safeguarding the patient's safe use of both products and healthcare services.
